Privacy Policy

Real Good Help is devoted to protecting your privacy and complying with the Privacy Act 1988 (Cth) and other relevant state laws on personal information. This Privacy Policy describes how we collect, store, use and disclose your personal information. It should be read together with our Terms of Use.  The terms in the Privacy Policy (such as, but not limited to, “we”, “our”, “us”, “Platform”) have the same meaning as in our Terms of Use document. When you use our Platform, you accept and agree to both the Terms of Use and to the Privacy Policy. If you do not agree to be bound to the Privacy Policy you should stop using the Platform immediately or discontinue providing the counselor services, as applicable. By using our Platform or providing the counselor services, as applicable, you assert that you have read the Privacy Policy and the Terms of use and that you understand, agree to and acknowledge all the terms contained in both of them.

If you are visiting our website as a California, the European Economic Area (EEA), United Kingdom (UK), or Switzerland resident, your rights under the privacy laws applicable in your jurisdiction are listed on the bottom of this document.

What is personal information?

When used in this Privacy Policy, “personal information” has the meaning given in the Privacy Act: any information or an opinion that could be used to identify you. The Privacy Act 1988 defines personal information as:

“…information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable”

How do we collect personal information?

We may collect your personal information if you:

  • interact with us online, including through our websites, email, webchats, mobile applications and social network services (such as, but not limited to, Facebook, ,YouTube, Instagram and LinkedIn)
  • apply to become therapist listed on our Platform
  • order a therapy session on our Platform or make related enquiries
  • apply for a job with us

This data collection may be required to allow you to:

  • join our Platform as a registered user or therapist
  • receive information from us including alerts via email
  • download files
  • receive information about or become involved in our loyalty programs or campaigns
  • use our mobile applications
  • work for us

You provide data to Real Good Help directly when entering information into forms on the website and some data is collected indirectly in order to authenticate and analyze your use of our service.

What personal information do we collect?

The personal information we may collect from you may include, but is not limited to, your name, country of residence, email address, home address, phone number, age or date of birth, gender, education, other demographic, professional or health information, communication preferences.  The information we collect may include sensitive information and health information.  We will not collect more personal information than we reasonably need to provide services to you.

If you order services from us or work with us as a therapist, you may also have to provide credit card details or online payment services information which will allow us to process your request and make the transaction, such as credit, debit or other card number, card expiration date, and CVV code.

You decide how much information you provide to us, but if you want to register as a member or subscriber of, or have a user or therapist account on our Platform, we require certain information from you in order to provide those services.

How do we use your personal information?

The personal information you provide to us may be used by us for the following purposes:

  • to provide you with a more personalized user experience
  • to verify your password/identity
  • to allow you to obtain access to the interactive elements of our mobile applications and websites
  • to provide you with the information or access to the services you have requested
  • to process your payments or our payouts to you
  • to involve you in our loyalty programs, marketing campaigns, research or other initiatives
  • for the marketing and research purposes of Real Good Help, its contractors or service providers
  • for internal administrative purposes
  • for replies to your queries or complaints
  • to keep your contact information up to date
  • in the case of marketing automation, to improve the quality of emails that are sent to you, to personalize services, processes and content we offer you

Regardless of where in the world you reside, Real Good Help may transfer your data to Australia and process and store it there.

Which information do we receive from third-party social networking services or share with them?

If you choose to connect your account on our Platform to your account on another service, we may receive information from it. For example, if you connect to Google or Facebook, we may receive information you have provided to them (for example, your name, profile picture, age, language, email address, friend list). You may also choose to grant us access to your activity data from another service. You can stop sharing the information from the other service with us by removing our access to that other service. This information may also be used to verify your credentials with third party, such as Google.

You may choose to register for an account directly on our Platform, or through a third party social networking service (for example, Facebook lets you sign in using your existing Facebook credentials). If you choose to register via a social networking service, or to later link your accounts, we will use the personal information you have provided to the social networking service (such as your name, email address, gender and other information you make publicly available on the social networking service) to create your account, and what we collect depends on your privacy settings with that social networking service and the permissions you grant to us in connection with linking your account with the Platform to your account with the social networking service.

Real Good Help also may permit additional interactions between it and a third party website, service, or other content provider, such as enabling you to “like” or share content to a third party social networking service. If you choose to “like” or share content, or to otherwise share information from or via our Platform with a third party site or service, that information may be publicly displayed, and the third party may have access to information about you and your use of our Platform (and we may have access to information about you from that third party). These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly.

Your interactions with third parties through a social networking service or similar features are governed by the respective privacy policies of those third parties.

You represent that you are entitled to use your social networking account for the purposes described above without breach by you of any of the terms and conditions that govern the third party services, and without obligating Real Good Help to pay any fees or making Real Good Help subject to any usage limitations imposed by such services. Your relationship with any social networking services is governed solely by your agreement(s) with such services. If your account with them terminates, then functions enabled through the link between your Real Good Help account and this account will terminate as well.

How do we store your personal information?

Any personal information that we collect is held with confidence. We use and implement professional and industry standards for the security and protection of information collected, this information is securely stored, and access is restricted to our authorized personnel only. We take reasonable steps to ensure the security of all information we collect, including that the information is protected from misuse and loss and from unauthorized access, modification or disclosure. However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure. We also take reasonable steps to destroy or de-identify your personal information once we no longer need it or have been directly instructed by you to permanently remove or limit personal information.

How do we disclose your personal information?

Personal information will only be disclosed to third parties in accordance with this Privacy Policy. Information may be provided to third parties where services relating to the purpose for which the personal information is collected are outsourced or you would reasonably expect us to disclose it to a third party for a particular purpose. For example, we may disclose your personal information to our:

  • customer support provider
  • third-party service providers
  • marketing service providers
  • professional advisors

We may also disclose your personal information if:

  • you have consented to the disclosure
  • it is required or authorized by or under an Australian law or a court/tribunal order.

We only disclose your health information for the purposes for which you gave it to us or for a directly related purpose you would reasonably expect.

Our third-party service providers may store personal information overseas when providing support or other services.

How do our Platform, emails and mobile applications interact with your personal information?

  • Facebook analytics

Our websites use Facebook analytics products, which track your actions on our website and collect information about your device, whether or not you have a Facebook account or are logged into Facebook. By using our website, you consent to Real Good Help disclosing this information to Facebook and Facebook using the information about you in the manner described in Facebook’s Data Policy. You can opt out of Facebook analytics any time by logging into Facebook and visiting the App Settings page (or via the Settings Menu > Apps).

  • Google Analytics

Our website and mobile applications use Google Analytics to help us understand traffic and usage in order to help improve our services and content. Our website and mobile applications also may use the following Google Analytics Advertising Features:

  • Remarketing and Impression Reporting
  • Demographics and Interest Reporting
  • Government (Commonwealth, State, Territory and Department) reporting

Google Analytics does not identify individual users or associate your IP address with any other data held by Google. By using our website and mobile applications, you consent to the processing of information about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics any time if you disable or refuse the Google cookie, disable JavaScript, or use the opt-out service provided by Google.

  • Marketing automation tools

Our website may use marketing automation tools that send communications using several different services. Each service uses tracking technologies to understand what subjects are interesting to you by monitoring whether your emails are opened, and links are followed. This information is then used to improve the messages that are sent to you and to improve the services, programs, content and resources that are offered to you. 

  • Cookies and Web Beacons

Our website may use marketing automation tools that send communications using several different services. Each service uses tracking technologies to understand what subjects are interesting to you by monitoring whether your emails are opened, and links are followed. This information is then used to improve the messages that are sent to you and to improve the services, programs, content and resources that are offered to you. 

  • Registered users IP address stored on website profile

We also collect your device’s last known IP address and, if you are a registered user, store it against your Platform profile. 

How can you access and correct your personal information?

You have a right of access to, and alteration of personal information concerning yourself held by Real Good Help, in accordance with the National Privacy Principles (Government Legislation).

Changes to this Privacy Policy

This Privacy Policy may change. Any updated versions of this Policy will be posted on our websites and will be effective from the date of posting. 

This Policy was last reviewed and updated on October 25 2022. Any changes to it will become effective upon posting of the revised Policy on the site. We encourage users to check our site frequently for the changes.

Meanings

References to “Real Good Help”, “Platform” “we”, “us” and “our” are references trustee for Grey New FT

ABN: 94607883118

How to contact us

Email

adam@realgoodhelp.com

Post

Level 2, 155 Queen Street, Brisbane 4000.

EUROPEAN PRIVACY DISCLOSURES

If you live in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, please review these additional privacy disclosures under the European Union’s General Data Protection Regulation (“GDPR”).

Who is your data controller?

Trustee for Grey New FT, an Australian company, is your data controller and provides the Services if you live in the EEA, UK, or Switzerland. For our contact information, please see the information above.

For personal data subject to the GDPR, we rely on several legal bases to process the data, including:

  • When you have given your consent; 
  • When the processing is necessary to provide you with the service or information, like the Terms of Use; and
  • Our legitimate business interests, such as in improving, personalizing, and developing the services and marketing new features that may be of interest, as described in the “How do we use your personal information?” section.

Your account settings and Contact form on the Platform allow you to exercise your rights under the GDPR to access and control your personal data.

If you need further assistance regarding your rights, please contact us at adam@realgoodhelp.com and we will consider your request in accordance with applicable laws. You also have a right to lodge a complaint with your local data protection authority or with the Irish Data Protection Commission, our lead supervisory authority, whose contact information is available.

CALIFORNIA PRIVACY DISCLOSURES

If you are a California resident, please review the following additional privacy disclosures under the California Consumer Privacy Act (“CCPA”).

You have the right to understand how we collect, use, and disclose your personal information, to access your information, to request that we delete certain information, and to not be discriminated against for exercising your privacy rights. You may exercise these rights using your account settings and Contact form on the Platform .

If you need further assistance regarding your rights, please contact us at  adam@realgoodhelp.com, and we will consider your request in accordance with applicable laws.

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